Postage and Returns
All orders are processed within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping: Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered. However, we will do anything we possibly can to help locate your package and will work with local post authorities.
We offer our local postal service (Australia Post), therefore please use this website to track your item.
Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
Lost Packages: If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated. Please contact our customer service email if you need any assistance
Refunds, returns and exchanges
All items are final sale, unless for any conditions listed below. Due to hygiene conditions, we are unable to accept returns or exchanges on any jewellery.
Our jewellery is delicate and fragile. We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewellery to discuss possible options. We repair for free, however postage costs must be paid in full by the buyer. We are happy to replace any damaged jewellery for free within 7 days of receiving the product.
Manufacturing faults DO NOT include: broken chain; chipped, cracked or broken pearl, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.
If you are shipping a faulty item, a refund will be given upon inspection of the item and outgoing postage will be refunded. If you are returning an item for refund or repair, the item MUST be returned in either the original packaging or in a hard case to prevent crushing whilst in the post. Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced. Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.